Terms & Conditions

Welcome to our Yours Telecom. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

  
  

  Refund & Returns Policy
  

  30 DAY - CHANGE OF MIND POLICY

  We want you to be satisfied with every product we sell at iHunter. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organize a return with a refund or exchange, minus any postage costs. For products that had free postage, this will be $10.80.

  · The product must be returned in a brand new, unused condition with full original packaging.

  · If the product's packaging has been opened or damaged, we may decline the return completely or we may charge you a restocking fee of 20% of the product cost or $20.00, whichever is greater.

  · You are responsible for return postage. Please ensure the product is well packaged. For peace of mind with high value products we recommend Registered Post with tracking and insurance coverage, as we may not be able to assist you if the product goes missing in transit.

  30 DAY - DEFECTIVE PRODUCT POLICY

  If your product has developed a fault within the first 30 days, we offer an expedited exchange process. To help us process your exchange faster please ensure:

  · The product does not have physical or liquid damage.

  · The product has its original packaging and accessories.

  · Contact us within 30 days of your purchase and provide your purchase details, and a description and photos of the issues you are experiencing .

  DEAD ON ARRIVAL/DAMAGED IN TRANSIT

  · If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product, and contact us immediately (same day).

  MANUFACTURER WARRANTY

  For information on warranty , please visit our warranty page.

  This return policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

  EXCLUSIONS

  Please note our 30 Day - Change of Mind and 30 Day - Defective Product Policies only apply to to products purchased for personal use and excludes any products purchased for resale or business use.

  If you purchase more then three phones/tablets/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business we consider the products to be for business use.